Customer Satisfaction

The Customer Face Slap

by Kristofer Mencák on March 24, 2013

Disrupting schemas make people talk

by Kristofer Mencák on September 9, 2012

What if a restaurant…

by Kristofer Mencák on July 31, 2011

Don’t make your customer feel like a kid

by Kristofer Mencák on January 23, 2011

Everything communicates

by Kristofer Mencák on November 9, 2010

Service is (almost) all it takes

by Kristofer Mencák on February 28, 2010

The customer is always right – what does it mean?

by Kristofer Mencák on September 22, 2009

Online activities that create offline “wow”

by Kristofer Mencák on August 6, 2009

A recipe for customer service

by Kristofer Mencák on August 2, 2009

United Airlines in trouble

by Kristofer Mencák on July 26, 2009