customer satisfaction

Don’t make your customer feel like a kid

by Kristofer Mencák on January 23, 2011

Service is (almost) all it takes

by Kristofer Mencák on February 28, 2010

The customer is always right – what does it mean?

by Kristofer Mencák on September 22, 2009

Word of mouth throughout history

by Kristofer Mencák on September 13, 2009

A recipe for customer service

by Kristofer Mencák on August 2, 2009

What you measure influences how much word of mouth you get

by Kristofer Mencák on March 1, 2009