... on customer satisfaction, word of mouth, social media, buzz, viral marketing and more...
I am very happy my copy of Malcolm Gladwell‘s new book Outliers is in the mail. I have been looking forward to his next book since Blink (and before that, since The Tipping Point). So, it was interesting to get a little “preview” of what it will contain from Pop!Tech, via Brand Autopsy:
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Viral Thinking - a "Viral Marketing Toolkit is my ebook about how to maximize the potential for viral spread. Creating something that is viral is sometimes the goal, but it is not easy. In this ebook I have tried to cover the areas you can work with to improve the odds.
You could call it a "viral marketing toolkit". However, just increasing the spread improves the ROI, even if it doesn't go viral. So, my hope and belief is that it is helpful for anyone who works within marketing, PR or communications, whether online or offline.
It is also available on SlideShare here.
I hope you enjoy it!
And feel free to pass it on!
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