I feel like I just have to relay this quote that Andy Sernovitz posted on his blog:
“A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider to our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to do so.”
– Mahatma Gandhi
Gandhi did a lot for India and the world, but I actually didn’t know he had that much brilliant stuff to say about doing business. I can’t add much, but rather feel I have to learn more about his teachings.